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Infrastructure Foundation for Business Service Management: An ITIL Approach

Tags: service management, itil, management

Overview Many businesses are looking for ways to demonstrate the value that IT makes to the bottom line. With an Information Technology Infrastructure Library (ITIL) framework guiding the business practices, one can improve processes through simplifying, consolidating, and standardizing. ITIL and Business Service Management (BSM) have much in common. The ITIL principles help to make business connections to information technology, organizing these connections by category, such as service management. Applying BSM principles helps an IT organization go from reactive to proactive, as indicated by an assessment against a maturity model such as the Gartner IT Process Maturity Model. This paper offers some broad ideas from others who have experienced different starting points when linking IT to their business, towards the goal of saving money.

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Publisher: BMC Software
File Format: PDF
Date Published: Nov 8, 2006
Format: White Papers
Topics: ITIL, Service Level Management, Infrastructure Management

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