White Papers
TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
Category: Security, IT Management
Tags: service management, itil, customer satisfaction, management
Overview Looking to meet IT Infrastructure Library (ITIL) standards for best practices in IT service management, TeliaSonera turned to BMC Remedy IT Service Management solutions. As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on investment in only 12 months.
- Publisher
- BMC Software
- File Format
- Date Published
- Jan 19, 2007
- Format
- Case Studies
- Topics
- ITIL, Service Level Management, Best Practices
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