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TeamQuest and ITIL: Part 2 - Service Delivery the Cornerstone of the ITIL Framework

Overview Service Management is the core of the ITIL framework. From a process flow perspective, it is positioned between the Business and the physical infrastructure and manages the flow of services between them. The major components of Service Management are Service Delivery, which addresses more of the customer-facing processes, and Service Support, which addresses more of the technology related processes. In this installment in the TeamQuest ITIL series, this paper examines the Service Delivery component of Service Management which covers the definition, costing, monitoring, and provisioning of services.

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Publisher: TeamQuest
File Format: PDF
Date Published: Jan 23, 2007
Format: White Papers
Topics: ITIL, Service Level Management, Infrastructure Management

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