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Bigger Isn't Necessarily Better: Why a Leading Candy Manufacturer Chose a Mid-Market Specialist

Overview In 1997, Russell Stover Candies (RSC) outsourced its legacy information systems. However, by early 1999, they were unhappy with their chosen outsourcing provider - one of the world's largest outsourcing companies. The outsourcer's poor performance affected RSC's ability. Because of various issues, RSC considered bringing its entire IT infrastructure and support back in-house. After weighing available options, they decided rather than go through the expense, upheaval and multi-year process of rebuilding an in-house IT staff, RSC would find a new outsourcing partner. OneNeck was selected to manage RSC's IT operations with contract commencement in July 1999 - just months from the company's busy season and Y2K.

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Publisher
OneNeck IT Services
File Format
PDF
Date Published
May 3, 2007
Format
Case Studies
Topics
ERP, Outsourcing, Infrastructure Management

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