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IT Service Management Process Maps: Select Your Route to ITIL Best Practice

Tags: itil

Overview The Information Technology Infrastructure Library (ITIL) has become the de facto standard in IT Service Management (ITSM) best practice and the lens through which the value of IT service is viewed and measured. This paper presents a unique approach to charting the ITIL journey through a visual representation of the ITIL framework and its interdependent processes, utilizing the concept of an urban underground transport system. Using ITSM process maps as a set of resource guides, it provides IT executives, strategists and implementers with a common reference point for ITIL understanding, communication and successful project planning and implementation.

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Publisher: CA (Computer Associates)
File Format: PDF
Date Published: Oct 7, 2007
Format: White Papers
Topics: ITIL, Service Level Management, Best Practices

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