White Papers

Connecting Business and IT Goals with Closed Loop Client Management

Overview BMC Software delivers a complete solution, based on ITIL best practices, that provides a "Closed loop" approach to client management. This approach ensures that changes are planned, tested, deployed, verified, and audited, while solving critical business and IT problems. This paper investigates the problems associated with client management; explains the ITIL best practices for client management, and how they address the problems; and evaluates how BMC Software's closed loop client management solutions fit into the ITIL best practice model, to reduce costs, improve response, and avoid risk.

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Publisher
BMC Software
File Format
PDF
Date Published
Dec 13, 2007
Format
White Papers
Topics
ITIL, Best Practices, Infrastructure Management

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