White Papers

Leveraging ITIL Business Simulations for ITSM Success

Tags: itil

Overview Many IT departments seek to align their IT Service Management (ITSM) activities with the Information Technology Infrastructure Library (ITIL) best practices framework. ITIL business simulations can be leveraged to accelerate the progress of an ITIL initiative. Simulations enable participants to test and apply new ideas and skills in a safe environment. People can quickly see the affects of their decisions and behavior on performance, and can experience the affect of changes within the simulated environment. Participants can readily relate and transfer what they learn and discover in simulations to the real world. Further, simulations often serve to build camaraderie and a sense of teamwork that support ongoing collaboration.

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Publisher: CA (Computer Associates)
File Format: PDF
Date Published: Feb 29, 2008
Format: White Papers
Topics: ITIL, Service Level Management, Infrastructure Management

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