White Papers

Portico De Mexico Found Its Team Excellence Through Microsoft Dynamics CRM

Category: IT Management, Enterprise Applications

Tags: sbs, database, server, crm, infrastructure, data

Overview A particularly relevant task requiring immediate attention was the lack of accurate control of the personnel in charge of the prospects contacted both through the Internet or by phone, and their related engagements and activities, thus leading to difficulties in generating a database including relevant customer information. Portico needed an application to help it consolidate data stored in different media and with no company-wide control. The Company invested in new infrastructure, starting with full installation of SBS and SWL Server on a new server for such purpose. Among the main features and benefits that called Portico's attention was Microsoft Dynamics CRM 1.2 interface integration with Outlook CRM Sales interface at the customers' terminals.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Microsoft
File Format: PDF
Date Published: Apr 2, 2008
Format: Case Studies
Topics: CRM Software, Infrastructure Management

Similiar White Papers

DIRECTV: Down to Earth Delivery

To help support growth, HP Services provides the complete management of DIRECTV's core billing system, which drives the

Publisher: Hewlett-Packard (HP) | Tags: crm, management

RWD Technologies, Inc. Drives Sales With Smarter, More Efficient Forecasting Tool

RWD Technologies, Inc. is a privately held, U.S.-based corporation focused on increasing worker productivity, product qu

Publisher: Oracle | Tags: crm, infrastructure, it management, management, productivity

How to simplify the IT infrastructure with end-to-end automation of document processes

Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisf

Publisher: Esker | Tags: crm, customer satisfaction, erp, infrastructure, server

Hosted CRM Solution Provides Lucrative Revenue Model for Channel Partners

After losing nine CRM solution deals in a row to competitors offering Salesforce.com, managers adopted a hosted solution

Publisher: Microsoft | Tags: crm, infrastructure

European Finance Employees Build Stronger Business Relationships With Management Tool

Established in 1990, HgCapital is a private equity firm with offices in the United Kingdom, Germany, and the Netherlands

Publisher: Microsoft | Tags: crm, database, management, private equity, private equity firm

Microsoft White Papers

Guide to Creating and Configuring a Server Cluster under Windows Server 2003

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »