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Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer

Category: IT Management

Overview In this webcast, Gene Kim and Kevin Behr will share the three years of research they have done, spanning hundreds of organizations. They will provide their Top Twenty SLM Metrics that are excellent indicators of operational excellence, security, and auditability. They will also provide benchmarks for most of these metrics, showing how high performing and best in class IT Operations organizations score on them.

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Publisher
Better Management.com
File Format
Webcast
Date Published
Apr 3, 2008
Format
Webcasts
Topics
Service Level Management, SLA

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