White Papers
Reducing Cycle Time and Improving the Quality of Decision-making for IT Emergency Change Management through Communications Enabled Business Processes
Category: IT Management
Tags: tco, productivity, change management, time, management
Overview In this case study, Avaya describes how its own IT organization is improving productivity and relieving worker stress by automating a customer emergency resolution process. Avaya uses its Communications Enabled Business Processes (CEBP) to reduce human latency and improve the quality of decision making for its mission-critical IT emergency change management processes.
- Publisher
- Avaya
- File Format
- Date Published
- May 5, 2008
- Format
- Case Studies
- Topics
- Service Level Management, SLA, Cost Control - Risk Mgmt., IT Reliability, Infrastructure Management
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