White Papers

Zions Management Services Company Delivers More Reliable Customer Service and Improves Operational Ef?ciency

Tags: it support, itil, financial services, customer service

Overview Zions Management Services has been recognized as one of the top financial services providers in Utah and Idaho for many years. Maintaining this success in today's fast-moving financial services sector, however, is no easy task. To help simplify its IT support burden, Zions Management Services Company decided to expand its existing service optimization capabilities. The company deployed CA for its solution, by freeing up 40 person-days a year and increasing IT availability, Zions Management Services Company can focus on delivering excellent customer service and developing its business.

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Publisher: CA (Computer Associates)
File Format: PDF
Date Published: Jun 12, 2008
Format: Case Studies
Topics: ITIL, Service Level Management

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