White Papers

Cerner Takes Business Service Management Approach to Ensure Availability of Critical Healthcare Systems

Overview Cerner Corporation is the leading supplier of information technology to the healthcare industry. Cerner wanted to connect the appropriate persons, knowledge, and resources to achieve optimal healthcare outcomes. The challenge was to link IT components to the goals of the business to ensure availability of applications that support healthcare systems. Cerner deployed BMC software for its solution and implemented Business Service Management, including the Service Impact and Event Management solutions.

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Publisher
BMC Software
File Format
PDF
Date Published
Jul 11, 2008
Format
Case Studies
Topics
ITIL, Service Level Management

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