White Papers

CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client

Overview CGI Group Inc. is one of the largest IT and business process service firms in North America. The company wanted to improve process for resolving application problems for CGI's top client. CGI Group deployed BMC software for its solution and implemented BMC Application Problem Resolution system to quickly reveal root causes of problems.

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Publisher
BMC Software
File Format
PDF
Date Published
Jul 11, 2008
Format
Case Studies
Topics
ITIL, Service Level Management, SLA

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