White Papers

Extending IT Governance to the Network Infrastructure

Tags: service management, itil, network infrastructure, customer satisfaction, infrastructure, network, management

Overview IT organizations are adopting widely accepted reference tools to establish and enforce control over their business critical IT infrastructure to lower IT costs and increase customer satisfaction. Two widely accepted examples are the Control Objectives for Information and related Technology (CobiT) and IT Infrastructure Library (ITIL), which represent authoritative frameworks used by management, IT professionals and auditors. CobiT provides an over-arching framework covering all IT activities while ITIL is primarily focused on service management and is more process oriented. CobiT helps link ITIL best practices to real business requirements and IT process owners. The purpose of this white paper is to explain how Emprisa's E-NetAware Network Change and Configuration Management (NCCM) solution extends your control framework to the IT network infrastructure - a critical element of the overall IT infrastructure.

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Publisher: Emprisa Networks
File Format: PDF
Date Published: Jan 30, 2009
Format: White Papers
Topics: SLA, Infrastructure Management

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