White Papers

ITIL Best Practices: Maximizing the Business Value of IT - Part II

Overview Change management and service-level management form a base that enables organization to maximize the business value of IT. While many vendors can provide solutions to automate portions of the ITIL service management processes, Mercury Business Technology Optimization (BTO) provides an integrated solution that can align implementation of the ITIL service support and service delivery disciplines with the strategic ITIL processes of business perspective and application management. This white paper takes all the knowledge Mercury has gained through out the past, and discusses how to maximize the business value of IT with ITIL best practices in change management, its implementation, and how to manage service-levels across the application lifecycle.

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Publisher
Mercury Interactive
File Format
PDF
Date Published
Mar 18, 2009
Format
White Papers
Topics
Sarbanes-Oxley, ITIL, SLA

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