Service Management Simulator

Overview This immersive learning game is a challenging and engaging path to operational maturity, customer satisfaction and business success. The simulator is designed to help players understand customer pains, the benefits of ITIL-based process, and how the business as a whole can improve Service Management. It's a fun way to build on your Service Management and ITIL skills .

The IBM Service Management Virtual Simulator is an immersive learning game where players learn through a variety of hands-on sessions, experiencing issues affecting service management and corporate profitability in a simulated organization. With each session, the participants actively experience how practical process improvements can help operations meet service level agreement (SLA) targets and enhance overall corporate service management and profitability. Through the simulation experience, you will gain a better understanding of the challenges facing different people in a company from the CEO to technical support, the value of processes and tools, and how various parts of the company positively and negatively impacted the hypothetical company's performance.