White Papers

IT Manager Webcast: Improve IT Service Management Health Using the Microsoft Risk and Health Assessment Program for IT Operations (Level 300)

Tags: it department, service management, itil, management

Overview In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. The attendee of this webcast will learn how Microsoft can help the organization improve its IT service management health with the Risk and Health Assessment Program for IT Operations (OPSRAP). Microsoft relied on the service improvement experience of its own internal IT department and thousands of customers when creating OSRAP, an effective and efficient approach to help organizations meet their IT service management needs.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Microsoft
File Format: Webcast
Date Published: Apr 1, 2009
Format: Webcasts
Topics: ITIL, Infrastructure Management

Similiar White Papers

How to Develop Your CMDB Project's ROI

While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are st

Publisher: ASG Software Solutions | Tags: it management, itil, management, tco

IDC Whitepaper - Quantify the Business Benefits of ITSM

The Benefits of IT Management with HP IDC explains how the HP OpenView Service Desk solution generates signific

Publisher: Hewlett-Packard (HP) | Tags: cost savings, idc, itil, productivity, tco

ITIL V3: Making Business Services Serve the Business

ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practi

Publisher: ASG Software Solutions | Tags: cms, it management, itil, management

Simplified Windows Vista Migration: Mitigating Business Risk Through Deployment Automation

To accelerate Windows Vista migration, Microsoft developed Microsoft Solution Accelerator for Business Desktop Deploymen

Publisher: BMC Software | Tags: change management, itil, management, vista, windows vista, windows xp, xp

ITIL and Best Practices Frameworks; featuring HP and Results Positive!

Organizations implementing best practices are specifically focusing in on best practice frameworks like ITIL v3 because

Publisher: Hewlett-Packard (HP) | Tags: itil

Microsoft White Papers

Guide to Creating and Configuring a Server Cluster under Windows Server 2003

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »