White Papers

Effective PPM - Realistic Steps to Success

Overview As IT organizations begin adopting PPM practices to help support their charter, many are realizing that their organization's culture, capabilities and process maturity don't match what they're trying to achieve. The presenter of this webcast outlines Gartner's PPM maturity model and the levels of sophistication at each step-as they relate to people, process, financial management, technology and relationships. The attendee will learn how to assess the current maturity level and set realistic goals to maximize value for organization.

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Publisher: Compuware
File Format: Webcast
Date Published: Apr 2, 2009
Format: Webcasts
Topics: ITIL, Service Level Management, Infrastructure Management

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