White Papers

Incident Management: A CA IT Service Management Process Map

Tags: itil

Overview CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL process journey, reviewing each process activity that must be addressed in order to achieve process objectives. Along each journey careful attention is given to how technology plays a critical role in both integrating ITIL processes and automating ITIL process activities.

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Publisher: CA (Computer Associates)
File Format: PDF
Date Published: May 8, 2009
Format: White Papers
Topics: ITIL, Service Level Management, Best Practices

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