White Papers

IT Service Management: Aligning IT and Business Goals for the High-Performance Hospital

Overview With the continuing growth of IT-enabled care and its transformation of the healthcare enterprise, it is becoming increasingly evident that the health of the patient is directly linked to the health of the IT operation. ITSM provides an integrated framework for the technology, people and processes required to ensure this health. The moment is both a challenge and an opportunity. One needs technology to provide the same end-to-end visibility of IT that it does of the patient. The tool to achieve that-the ICU monitor for IT, so to speak-is IT service management, or ITSM.

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Publisher: Compuware
File Format: PDF
Date Published: Jun 11, 2009
Format: White Papers
Topics: Infrastructure Management

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