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Business Services Provider Boosts SLA Compliance

Tags: infrastructure, software, management

Overview Gerard Imhoff, the company's Corporate Vice President and Director of Global Infrastructure Services wanted to improve their ability to meet service levels and customer expectations and reduce risk of hardware and software outages. The company implemented an enterprise technology management framework to enable improved collaboration and problem resolution with which they no more need to create infrastructure maps manually.

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Publisher: Hewlett-Packard (HP)
File Format: PDF
Date Published: Jun 22, 2009
Format: Case Studies
Topics: SLA, Infrastructure Management

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