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10+ user complaints about IT support

Overview Being a support pro can entail a fairly high level of aggravation, some (maybe a lot) of which can be laid at the doorstep of the very customer you serve: the end user. But it helps to take a step back occasionally and consider the situation from the user's perspective, and that's what Becky Roberts has done. To try to get a handle on what drives user complaints, she compiled a list of the most common issues she hears about, including performance problems, resistance to policies and security measures, and perceptions of the IT staff's attitude and responsiveness.

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Publisher
TechRepublic
File Format
PDF
Date Published
May 19, 2006
Format
White Papers
Topics
Training and Certification, Customer Support Services

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