White Papers

Training Top Call Center Employees

Overview TechnoMerica, a nonprofit workforce development organization based in Houston, Texas, has a mission. Its charter is to close the information technology divide by delivering technology access, awareness and training to people in the disadvantaged communities it serves, providing them with economic empowerment through job and career preparation. Chief among the volunteer-based organization's services is its Call Center Training program. With a three-week training course in place that covers both computer skills and customer service/outbound sales skills, TechnoMerica needed a way to test its trainees to ensure that they had been properly prepared to be successful in the positions that had been earmarked for them by TechnoMerica's local business partners. SkillCheck's revolutionary new time-adaptive TalentScout/Call Center testing product provided TechnoMerica with exactly what it needed.

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Publisher: SkillCheck
File Format: PDF
Date Published: Jun 9, 2006
Format: Case Studies
Topics: Training and Certification

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