- silicon.com
- White Papers
- Results
Latest ITIL White Papers
Showing results 1 to 10 of 413
Follow this topic: RSS
silicon.com > White Papers > IT Management > IT Infrastructure
Strangers (or Customers) Share Their Experience with IBM Service Management
IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you Read more
Dec 18, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Microsoft Online Services Business Value
This white paper describes the value of world-class, on-demand services that are provided by an industry leader, include Read more
Dec 17, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Volume Activation Technical Reference Guide
This reference guide is for information technology (IT) implementers whose organizations are planning deployments of Vol Read more
Dec 17, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Guide to cost optimization: 4 ways to gain operational advantage
In today's economic environment, companies everywhere seek to reduce the cost of operations. Did you know that organiza Read more
Dec 17, 2009
silicon.com > White Papers > IT Management > IT Budgeting
Project Management & Business Skills Training Catalog
Improve your professional skills and increase your efficiency Our latest training courses offer expert instructi Read more
Dec 11, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Making the switch from Exchange to Google Apps - A Customer Success Story
Serena Software, a leading provider of software to accelerate application development, recently migrated its messaging s Read more
Dec 8, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Increase Productivity and Information Availability with ESB Messaging & Enrichment and Industry Connectivity
Learn how Mayo Clinic improved information availability and improved productivity Mayo Clinic, an international Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Measuring The Business Value Of IT
There's an old management axiom: You can't manage what you don't measure. Yet many organizations do a very poor job (or Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > User Satisfaction
NHS Connecting for Health Transforms Management of Patient Data to Optimize Quality of Service Delivery
NHS Connecting for Health wanted to build a planning and management architecture for the National Programme for IT (NPfI Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Offshore Oil Engineering Increases Overseas Project Orders by 233%, Saves Tens of Millions in Costs
Offshore Oil Engineering Co., Ltd. wanted to shorten construction duration while ensuring all project specifications are Read more
Dec 3, 2009
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7