White Papers

Internet Service Provider Validates System With Avaya Interactive Response and IQ Services Load Testing

Overview An Internet Service Provider (ISP) was formed 19 years ago from one man's effort to make the power of the Internet available to the average consumer. The ISP wanted to test its Avaya Interactive Response by sending a controlled amount of traffic to a target system. In this way, it could identify and fix errors - before real customers used the system. The ISP selected a solution with Interactive Quality (IQ) Services, Inc. testing the Avaya Interactive Response. IQ Services, a Premier-level member in the Avaya DeveloperConnection program, is a performance testing and availability monitoring vendor.

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Publisher
Avaya
File Format
PDF
Date Published
Apr 25, 2007
Format
Case Studies
Topics
Voice Recognition, Load Balancing, Call Center - Contact

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