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Nortel Network Case Study: Malaysian Oxygen Berhad (MOX)

Category: IT Management, Networking and Communications

Tags: real-time, customer service, management

Overview Listed since 1981 on the Kuala Lumpur Stock Exchange (KLSE) main board, Malaysian Oxygen Berhad is part of the BOC and Air Liquide Groups. The company wanted to reassign tasks previously performed by branches, such as order services, sales administration, credit and cylinder management, to a centrally located national customer service centre which would function as a "One-stop shop". A comprehensive, state-of-the-art contact centre solution from Nortel with skill-based routing, management and real-time reporting capabilities designed to assist the company to provide even better service to its customers.

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Publisher: Nortel Networks
File Format: PDF
Date Published: Jan 11, 2008
Format: Case Studies
Topics: Switching, Customer Support Services

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