White Papers
Contact Centres: Optimum service at optimum cost
Overview Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
- Publisher
- ntl:Telewest Business
- File Format
- Date Published
- Nov 17, 2009
- Format
- White Papers
- Topics
- High Availability, Call Center - Contact, Quality of Service, Ethernet, Scalability
ntl:Telewest Business White Papers
Next Generation Networks and the migration towards convergence
The benefits of converged data and voice networks have been on the horizon for some time, but it is only now that they h
Publisher: ntl:Telewest Business | Tags: applications, data, ethernet
Telecom 2.0: Mind over matter
ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply fo
Publisher: ntl:Telewest Business | Tags: ethernet
Laying the foundations for evolving eGovernment: Why next generation Ethernet technology holds the key
The UK Government has committed to transform the public sector by making truly e-enabled delivery of public services
Publisher: ntl:Telewest Business | Tags: ethernet, infrastructure, public sector, uk, wan
Featured white papers
-
Vulnerability Management Buyer's Checklist
Key Questions to Ask Before You Select a VM Solution Choosing a solution for Vulnerability Management (VM) is a critical step toward protecting your organisation's network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily onslaught of new vulnerabilities that threaten security. To help finalise your decision on which solution to buy, Qualys provides this 12-point short list of considerations that will help you determine what will work best for your organisation.
-
Creating a Dynamic Infrastructure through Virtualization
In almost every case,the transformation to a dynamic infrastructure will involve virtualization.Many IT professionals think of virtualization specifically in terms of servers.IBM,however,has a broader perspective,in which virtualization is seen as a generalapproach to decouple logical resources from physical elements,so that thoseresources can be allocated faster,more cost-effectively and more dynamically,wherever the business requires them in real time to ideally meet changingdemand levels or business requirements.
-
How IP geolocation can improve your website experience and marketing activity
With geolocation technology, you can know a web user's real world whereabouts. This report examines the benefits from the fictional retailer's point of view. Things-4-You- a thriving online business, which had a poor record in converting online visitors into buying customers. Things-4-You demonstrates the potential of IP geolocation online. retailers.
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7