White Papers

Contact Centres: Optimum service at optimum cost

Overview Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

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Publisher
ntl:Telewest Business
File Format
PDF
Date Published
Nov 17, 2009
Format
White Papers
Topics
High Availability, Call Center - Contact, Quality of Service, Ethernet, Scalability

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