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silicon.com > White Papers > IT Management > User Satisfaction
Seven Keys for Successful Domain Portfolio Management
The world of domains continues to change at an alarming pace. In the last several years, there has been a proliferation Read more
Nov 20, 2009
silicon.com > White Papers > Security > Intrusion - Tampering
Rock Phishing: The Threat and Recommended Countermeasures
Phishing, an online scam in which people are tricked into divulging sensitive personal and account information, is a ser Read more
Jul 1, 2009
silicon.com > White Papers > Security > Intrusion - Tampering
Who Is Fighting Phishing: An Overview of the Phishing Lifecycle and the Entities Involved
Online fraud scams continue to grow by 15% per quarter, targeting financial institutions of all sizes as well as e-comme Read more
Jun 30, 2009
silicon.com > White Papers > Security > Security Administration
Gain Control Over the Vast Unknown: Curtailing Online Distribution of Counterfeit and Gray Market Goods
Counterfeiting and gray market activity are major problems for brand owners. They pose serious financial and non-financi Read more
May 16, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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