- silicon.com
- White Papers
- Results
Latest White Papers
Showing results 1 to 10 of 27
Follow this topic: RSS
silicon.com > White Papers > Data Management > Data Infrastructure
Using UML Activity Diagrams for Modular Documentation and Testing
This paper explores how WeightWatchers.com utilized the UML approach along with Mercury Quality Center in order to overc Read more
Jun 26, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
How to Automate Testing - without Aggravating Testers
This paper gives practical advice, based on the experiences and lessons learned by Michael Anthony of Iron Mountain, abo Read more
Apr 1, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
What Business Needs from SOA: The SOA Killer App
A highly scalable SOA places increased demands for governance, modeling, policy enforcement and reporting. The demand fo Read more
Mar 18, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Assessing Business Impact of Change with Mercury Application Mapping
Learn how to proactively manage IT applications and their underlying infrastructure from a business perspective, increas Read more
Mar 18, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
Top Ten Misconceptions about Performance and Availability Monitoring
Learn about 10 aspects of monitoring that may have once been perfectly sound best practices, but now no longer apply in Read more
Mar 18, 2009
silicon.com > White Papers
Best Practices for IT: ITIL Market Trends
ITIL (Information Technology Infrastructure Library) best practices have gained popularity and momentum among corporatio Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
ITIL Best Practices for IT and Business Alignment
Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (IT Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Accelerate IT Service Management and ITIL Guidance
Learn how Forsythe Solutions Group together with Mercury can provide the essential tools, technology and advice to accel Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
Mercury Real User Monitor: Proactively Managing the User's Quality of Experience and Accelerating Time-to-Resolution
Learn how Mercury Real User Monitor gives IT organizations the tools they need to deliver an outstanding user experience Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
Analyzing Performance and Availability: Best Practices for Root-Cause Analysis and Triage
See how how you can use Mercury Business Availability Center to monitor performance and availability from an end-user pe Read more
Mar 18, 2009
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
- Using UML Activity Diagrams for Modular Documentation and Testing
- How to Automate Testing - without Aggravating Testers
- What Business Needs from SOA: The SOA Killer App
- Assessing Business Impact of Change with Mercury Application Mapping
- Top Ten Misconceptions about Performance and Availability Monitoring
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7