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Chordiant Case Study: Direct Line Financial Services

Overview The Direct Line is a motor Insurance Company. With the addition of the internet channel, Direct Line has had to think hard about how customer interactions are handled so that customers continue to receive the simple, convenient and speedy service they have come to expect. These considerations led to a strategic review of the company's IT systems, which resulted in a decision to implement a multi-channel operational business process architecture based on front-end eBusiness applications and an integration framework from Chordiant Software. Chordiant's object-oriented design helps the company reduce the implementation cycle whenever a new product, service, process or channel is introduced.

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Publisher
Chordiant Software
File Format
HTML
Date Published
Jul 31, 2007
Format
Case Studies
Topics
Finance, WAP, Transaction Processing

Chordiant Software White Papers

Chordiant Decision Management

Chordiant Decision Management

Decisions about customer interactions must take into account each customer's likely behavior. At each individual contact

Publisher: Chordiant Software  |  Tags: applications, management