White Papers

Got Mobile?: Improve SLAs With the Ability to Update Tickets in Real-Time From a Mobile Device

Category: IT Management, Networking and Communications

Overview The customers like to know issue status in real-time; IT and service personnel like to work with real-time data; and managers like the ability to use real - time information to make informed decisions. By having BMC Remedy enabled on mobile devices, one can open the possibilities for improved response time, escalation response time, resolution time and better communication and services levels for the valued customers.

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Publisher: Sybase
File Format: Webcast
Date Published: Aug 1, 2007
Format: Webcasts
Topics: Service Level Management, Mobile - Wireless Communications, Cellular Equipment

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