White Papers

Implementing a Telecommuting Program

Overview This paper examines the implementation of telecommuting capabilities, from an operations management perspective. Based on experience of the Avaya Business Communications Consulting (BCC) team, the paper also addresses the human resource, business control, and security components that need to be considered for a successful introduction of telecommuting in the contact center.

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Publisher: Avaya
File Format: PDF
Date Published: May 5, 2008
Format: White Papers
Topics: Mobile - Wireless Communications, Telecom Services

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