White Papers

Canon New Zealand Cuts Support Calls by 75 Percent With Mobile Service Solution

Category: Software and Web Development, Networking and Communications

Overview Canon New Zealand provides office products, copiers, and printers to a wide range of businesses. To continuously improve service levels, Canon New Zealand decided to streamline its communications and improve operations for its mobile technical workforce. The company implemented a Windows Mobile 5.0 environment, and with the help of Microsoft Gold Certified Partner Orbiz, deployed a solution that helps manage its dispersed mobile workforce. Now, mobile technicians can respond to situations faster by linking directly to the databases on internal company servers. Customer relations have improved, with mobile technicians gaining a better insight into customer environments and a clearer understanding of their concerns.

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Publisher: Microsoft
File Format: WORD
Date Published: Dec 19, 2008
Format: Case Studies
Topics: Wireless, Mobile - Wireless Communications

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