White Papers

Simplify your record-keeping with this hardware repair ticket

Tags: spyware, it support, html, software, data

Overview Maintaining an organized, accountable IT support organization requires good record-keeping--and that includes tracking all the hardware repair requests that come through your department. This form will make it easy for your techs to record the essential details of those requests.

To stay on top of the volume of requests you receive for equipment repairs, you need some kind of tracking system. This form offers an easy way to document the important details of the request, the work that was required, and the resolution of the problem. It includes fields for recording equipment data, technicians assigned to the job, a problem description, and preventive maintenance steps, such as:

Running RegClean
Creating an ERD
Defragging
Removing unauthorized software
Performing spyware and AV scans
Updating device drivers/BIOS

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Publisher: TechRepublic
File Format: PDF
Date Published: May 25, 2006
Format: White Papers
Topics: Network Design

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