White Papers

Retailer Monitors IT and Telecom Infrastructure With Avaya Interactive Response (IR) and RSI's SNMP Netwatch Monitor Tool

Overview A retailer operates large-format general merchandise stores - including discount stores, moderate-priced promotional stores and traditional department stores - in the United States. The company also operates an online business. The retailer wanted to ensure business continuity planning and disaster recovery in all its data centers and contact centers. Hence, the retailer needed a mechanism to monitor the IT and telecom infrastructure. As a solution the company deployed Avaya Interactive Response System and RSI's NetWatch SNMP Monitor.

Download White Paper

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher
Avaya
File Format
PDF
Date Published
Apr 27, 2007
Format
Case Studies
Topics
Voice Recognition, Communications Software, Monitoring Systems

Avaya White Papers

A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0

A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0

These Application Notes describe the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Cata

Publisher: Avaya  |  Tags: infrastructure, ip, network, network infrastructure, qos, software, voip

Configuring Juniper Networks SSL VPN Security Appliance to Support Avaya IP Softphone

Configuring Juniper Networks SSL VPN Security Appliance to Support Avaya IP Softphone

This paper describes the steps to configure the Juniper Networks Secure Access SSL VPN appliance to support the Avaya IP

Publisher: Avaya  |  Tags: ip, software, ssl, vpn

Avaya Case Study: Harrah's Entertainment, Inc.

Avaya Case Study: Harrah's Entertainment, Inc.

Harrah's Entertainment, Inc., is the world's largest provider of branded casino entertainment. Managing disparate system

Publisher: Avaya  |  Tags: productivity

Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment

Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment

The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard

Publisher: Avaya

Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0

Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0

Customers almost always encounter dial plan problems when they consolidate multiple independent office systems together

Publisher: Avaya  |  Tags: server