White Papers

The eG Enterprise Suite: The Platform of Choice for Managed Services

Category: Enterprise Applications, Networking and Communications

Tags: managed services, security management, management

Overview Managed service providers offer 24x7 monitoring and managed services to large and small enterprises. Often managed service providers work in conjunction with the IT staff of an enterprise to deliver value-added services. In a few cases, the managed service providers themselves may be the IT operations team for the enterprise. In a few cases, the managed service providers themselves may be the IT operations team for the enterprise. The term "Managed service" encompasses a number of areas of work including security management, asset and inventory management, backup and recovery, etc. This paper focuses on availability and performance management, which is the area of management most often associated with 24x7 monitoring.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: eG Innovations
File Format: PDF
Date Published: May 1, 2007
Format: White Papers
Topics: Monitoring Systems, High Availability, Business Management

eG Innovations White Papers

A Collaborative Approach Accelerates the Transition From Silo Management to True Service Management

Most organizations looking to make a shift from silo to service monitoring and management have typically initiated this

Publisher: eG Innovations | Tags: ceo, cio, management, service management

Monitoring and Managing Citrix Server Farms

Thin-client environments based on Citrix access infrastructure software from Citrix Systems, Inc. have grown in populari

Publisher: eG Innovations | Tags: applications, infrastructure, network, software

The Case for Service Oriented Monitoring as the First Step of an ITIL Initiative: Is ITIL CMDB the Best Road for Return on Investment?

The IT Infrastructure Library (ITIL) is the industry's most widely accepted approach to IT Service Management. ITIL prov

Publisher: eG Innovations | Tags: database, itil, management, network, server, tco

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »