White Papers
Wireless Phone Service Provider Monitors System With Avaya and IQ Services
Category: Software and Web Development, Networking and Communications
Tags: minnesota
Overview Located in Minneapolis, Minnesota, Interactive Quality (IQ) Services, Inc. is a leader in load testing and availability monitoring for contact center and e-commerce business solutions. The company wanted to proactively monitor their wireless service, identifying system issues before they affected customers. As a solution the company deployed two Avaya Interactive Voice Response systems (and associated Avaya Managed Interactive Voice Response Services) and IQ Services HeartBeat Monitoring Service.
- Publisher
- Avaya
- File Format
- Date Published
- May 8, 2007
- Format
- Case Studies
- Topics
- Voice Recognition, Monitoring Systems
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