White Papers

IT Services Supplier Boosts Service to GPs With Streamlined Operations Management

Category: Security, IT Management, Networking and Communications

Tags: connecting for health, nhs, itil, infrastructure, management

Overview Employees at INPS, which provides IT services to General Practitioners (GPs), used a disparate and complex IT infrastructure. This made it difficult to identify the root cause of performance issues and system failures. It needed a management solution that: better monitored service performance, lowered the total cost of ownership, helped INPS scale services easily to accommodate 6,000 new GPs and aligned INPS better with NHS Connecting for Health strategy to support improved patient care. INPS and Microsoft Gold Certified Partner Pygmalion designed and implemented a solution based on Microsoft Operations Manager 2005 and ITIL best practices. The solution offers central, automated monitoring and analysis of company systems.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Microsoft Tips
File Format: WORD
Date Published: Apr 26, 2008
Format: Case Studies
Topics: ITIL, Monitoring Systems, Best Practices

Microsoft Tips White Papers

TechNet Webcast: 24 Hours of Windows Server 2008 (Part 20 of 24): Windows Server 2008 Public Key Infrastructure (Level 200)

The presenter of this webcast covers new functionalities and enhancements for certificate services and Public Key Infras

Publisher: Microsoft Tips | Tags: active directory, management, pki, server, windows server, windows server 2008

Hosting Webcast Series: IIS 7 for Hosters

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »