White Papers

Consumer Protection and Quality of Service (QoS), Including Network Neutrality and Cyber-Security Issues

Overview The deployment of Next Generation Networks (NGN, using IP connectivity to support fixed, wireless and mobile voice, video, data, and broadcast TV services, provides new opportunities to increasing consumer choice. It also raises new challenges for Quality of Service (QoS) and for consumer protection. Consumers have certain expectations of the quality of their communication service, primarily based on their past experience of the well established PSTN voice quality. However the increasing amount of choice of products available to them through NGN may well alter their perceptions of and satisfaction with the overall QoS provided.

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Publisher
International Telecommunication Union
File Format
PDF
Date Published
Jul 17, 2008
Format
White Papers
Topics
Cyber Security, Quality of Service

International Telecommunication Union White Papers

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