White Papers

Dedicated Support Ensures 24/7 Availability

Overview As a service operator Codemasters Online must ensure that customers have constant access to its portfolio of online gaming services. At peak times the company needs a fully supported, reliable infrastructure. These areas are key to Codemasters ensuring high availability and high level performance is achieved, providing their customers with an exceptional in-game experience when playing online games. The company chose the Dell ProSupport for IT support service. With a dedicated service delivery manager, 24/7 support and access to an onsite engineer within four hours, the Dell ProSupport Enterprise Wide Contract service is a comprehensive package that delivers peace of mind.

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Publisher
Dell
File Format
PDF
Date Published
Jan 1, 2009
Format
Case Studies
Topics
High Availability, Customer Support Services

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