White Papers

Improving Service Levels by Implementing Service level Management- A practical Guide

Overview Given the complexity and dynamic nature of today's IT enterprises, achieving the high levels of service users’ demand is a considerable challenge. This white paper details the aspects of Service Level Management in addition to explaining how to maintain a high service level with few resources.

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Publisher
BMC Remedy
File Format
HTML & PDF
Date Published
Mar 18, 2009
Format
White Papers
Topics
SLA, Network Operating Systems, Quality of Service, Resources Mgmt.

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