White Papers

What IT Gains From Managing the End-User Experience

Overview Traditionally, IT has relied on systems management and monitoring tools to provide the information needed for troubleshooting. However, those tools often provide shallow levels of data. Mature IT organizations recognize the need for deeper levels of monitoring data to assist with the administration of their systems. Those organizations see how end-user experience monitoring can provide that data by digging deeper into the individual transactions associated with a business service's operation. This paper takes a look at a few of these benefits specific to IT that can be gained by implementing end-user experience monitoring. As defined by Gartner, end-user response-time monitoring tools (previously described as end-to-end response-time monitoring tools) measure end-user response time using various techniques, such as synthetic transactions and network probes.

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Publisher: Compuware
File Format: PDF
Date Published: Jun 11, 2009
Format: White Papers
Topics: Monitoring Systems

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