White Papers
Avaya Case Study: CDW
Overview CDW ranked No. 347 on the FORTUNE 500 is a leading provider of technology products and services for business, government and education. Connectivity between all contact center locations became an immediate issue. Sales groups found reporting complicated, as reports were being run on two disparate reporting systems. As a solution CDW implemented an Avaya Contact Center Solution based on Avaya IP Telephony to bring disparate contact centers and reporting systems together in one, cohesive operation. The CDW contact center network is powered by Avaya S8700 Media Servers and Avaya Communication Manager.
- Publisher
- Avaya
- File Format
- Date Published
- Apr 12, 2007
- Format
- Case Studies
- Topics
- Telecom Hardware, Application Servers, VoIP - IP Telephony
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