White Papers
Boston Celtics Score Big With the Avaya IP Office Solution
Category: Enterprise Applications, Networking and Communications
Tags: voip, office, ip, applications
Overview In November 2001, the Boston Celtics organization was using an 18-year old Executone system that was quickly becoming unreliable and obsolete. The Celtics needed to replace the Executone before it disrupted daily business, failing the organization and disappointing the fans that would be unable to purchase tickets. The team took almost a year to research various products and plan how each might be deployed in the Celtics organization. To better serve fans and provide more personalized service, the Celtics chose an Avaya IP Office solution with contact center and voice messaging applications.
- Publisher
- Avaya
- File Format
- Date Published
- Apr 12, 2007
- Format
- Case Studies
- Topics
- Voice Mail, Call Center - Contact, VoIP - IP Telephony
Similiar White Papers
Franklin Machine Products: Serving Customers With Avaya IP Office Solution
Founded in the early 1900's as a manufacturer of parts for restaurant machines, Franklin Machine Products (FMP) has evol
I DRIVE SAFELY!: Traffic School Gets Drivers Back on the Road Safely With Avaya Solution
I DRIVE SAFELY! had a very basic telephone system in place and only limited methods to track its responsiveness to custo
Santa Rosa Auto Parts and Power Industries Offer Customers a Single Point of Contact With Avaya IP Office Solution
Santa Rosa Auto Parts (SRAP) is headquartered in Santa Rosa, CA. The company specializes in auto parts and industrial mo
Avaya Rocket Success Story
Established in 1997, Rocket Ansa-Call was one of the pioneers in offering outsourced, personalized contact centre facili
Avaya White Papers
A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0
These Application Notes describe the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Cata
Publisher: Avaya | Tags: infrastructure, ip, network, network infrastructure, qos, software, voip
Configuring Juniper Networks SSL VPN Security Appliance to Support Avaya IP Softphone
This paper describes the steps to configure the Juniper Networks Secure Access SSL VPN appliance to support the Avaya IP
Avaya Case Study: Harrah's Entertainment, Inc.
Harrah's Entertainment, Inc., is the world's largest provider of branded casino entertainment. Managing disparate system
Publisher: Avaya | Tags: productivity
Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment
The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard
Publisher: Avaya
Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0
Customers almost always encounter dial plan problems when they consolidate multiple independent office systems together
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7