White Papers
Avaya Case Study: Swing Autovermietung
Category: Networking and Communications
Overview Simple, convenient, fast are the three words represent the company philosophy of Swing Autovermietung, a rental car company in Germany. Swing Autovermietung needed a communications solution that could integrate five different locations, providing ubiquitous access to online reservation systems to employees at every workstation within the company, regardless of what location they worked from. The Avaya IP Office system best suited the needs of Swing Autovermietung, offering integration of all corporate locations, free extension to extension dialing, improved service to customers by providing a consistent brand experience and fewer calls dropped by the system.
- Publisher
- Avaya
- File Format
- Date Published
- May 8, 2007
- Format
- Case Studies
- Topics
- VPNs, VoIP - IP Telephony
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