White Papers

Hospital Trust Improves Patient Service at Reduced Cost With a Converged Network

Category: Software and Web Development, Enterprise Applications, Networking and Communications

Tags: legacy systems, voip, nhs trust, nhs, ip

Overview North West London Hospitals NHS Trust (the Trust) commissioned the redevelopment of the Central Middlesex Hospital. The Trust required a new voice communications solution that would integrate with legacy systems and provide a platform to help improve patient services. A resilient IP telephony solution based on the Nortel Communication Server 1000, serving almost 2,000 Nortel IP phones and integrating seamlessly with legacy technology to deliver IP to the desktop. Nortel Contact Center provides advanced contact centre functionality.

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Publisher: Nortel Networks
File Format: PDF
Date Published: Jan 11, 2008
Format: Case Studies
Topics: Application Servers, Call Center - Contact, VoIP - IP Telephony

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