White Papers

Manufacturer's IT Staff Uses Collaborative Tools to Reach Across Four Continents

Category: Software and Web Development, Desktops, Laptops and OS, Networking and Communications

Tags: instant messaging, microsoft office, office, customer service, network

Overview Husky Injection Molding Systems, a leading manufacturer of injection molding equipment for the plastics industry, has offices spread across four continents, making collaboration difficult and expensive for its IT staff. Staff members experienced delays in resolving issues if they needed help from colleagues in different time zones. Video conferencing was feasible only if employees were connected to the company network, and traveling to discuss issues in person was costly. To address those issues, Husky installed Microsoft Office Communications Server 2007 and Office Communicator 2007 with help from Microsoft Gold Certified Partner MTS Allstream. By using the solution's instant messaging and audio- and videoconferencing capabilities, the IT staff can now communicate more quickly and effectively, thereby enhancing customer service.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Microsoft
File Format: WORD
Date Published: Feb 20, 2008
Format: Case Studies
Topics: Collaboration Tools, Video Conferencing, Email

Similiar White Papers

Momentum Webcast: Microsoft Online Services (Level 100)

Microsoft Online Services provide businesses with the latest technologies, but without the burden of managing hardware,

Publisher: Microsoft Tips | Tags: management, microsoft office, office, office live

Microsoft White Papers

Guide to Creating and Configuring a Server Cluster under Windows Server 2003

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »