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Supermarket Retailer Enhances Telework Initiative With Unified Communications

Overview Giant Eagle, one of the largest food retailers and distributors in the United States, instigated a corporate cost-saving initiative to transition 700 of its employees to home-based offices. To ensure that these teleworkers stay well connected with their colleagues in Giant Eagle offices, stores, and warehouses, the company implemented a unified communications solution based on Microsoft Office Communications Server 2007 and Microsoft Exchange Server 2007 with Unified Messaging. Integrated voice over IP, Instant Messaging (IM), Web conferencing, and presence helps employees stay productive and streamlines communication. In addition, the company experienced a fast, easy adoption process in which employees were conducting online conferences and communicating with IM on the same day of the deployment.

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Publisher
Microsoft
File Format
WORD
Date Published
Feb 20, 2008
Format
Case Studies
Topics
Video Conferencing, IM, Email

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