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Unified Communications Application: Uses and Benefits

Overview Many benefits of deploying an IP Communications (IPC) system are, by now, well known and well-documented. However, once the basic IPC foundation is set, there are several additional applications that can leverage this converged IP network even more fully. Quantifying the real productivity gains and out-of-pocket cost savings of these relatively new value-added Unified Communications applications can be challenging for those organizations considering an investment in IPC. Yet if armed with such information, potential adopters could make a far more comprehensive ROI justification for their planned deployments. Based on a survey of over 200 small, medium, and large organizations presently using or planning Unified Communications applications, this paper outlines both the challenges that those applications address and the actual benefits that current adopters experience.

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Publisher
Sage Research
File Format
PDF
Date Published
Apr 3, 2008
Format
White Papers
Topics
Voice - Data Integration, VoIP - IP Telephony

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