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Avaya Case Study: AES Eletropaulo

Overview AES Eletropaulo is the largest utilities and electric power company in Brazil, and the largest revenue-producing electrical energy distributor in Latin America. With an increasing number of calls to AES Eletropaulo's Call Center - distributed across two sites located in downtown Sao Paulo - the company needed a strategic provider to find the best solution to consolidate multiple systems on one network and achieve consistent, superior service, while reducing costs and increasing productivity. The Avaya Consultant and Systems Integration (CSI) team based in Brazil worked jointly with the AES Eletropaulo Software Development Center and Call Center teams to design and implement a customized Intelligent Communications solution featuring an Avaya Contact Center Solution and Avaya IP Telephony to support AES Eletropaulo's quest to achieve its business objectives.

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Publisher
Avaya
File Format
PDF
Date Published
Jun 11, 2008
Format
Case Studies
Topics
Call Center - Contact, Voice - Data Integration, VoIP - IP Telephony

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